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We want you to love your purchase, but if you have changed your mind you can return most unused or unwanted items whether purchased online or instore from Leader Equine, as long as you have your receipt or proof of purchase. You can return items to Leader Equine offices in Melbourne in person with prior notice, or via post with the applicable return form, which you can download here.
Our policy including the change of mind limits does not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
If you have changed your mind, we may offer you a refund by way of store credit voucher, provided that the return
Our team members will assess the item (in-store and online returns) to determine whether a return will be offered in accordance with our Returns Policy.
If you wish to change the size or style or colour, you may need to purchase the required item on a 2nd new order before you have returned the original purchase to us for your store credit.
Proof of purchase
Refunds by store credit voucher for change of mind must be accompanied by any one of the following proof of purchase documents for change of mind:
Please note that our team members are not responsible for proving your purchase. You must supply the proof of purchase, which our team members can validate.
As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from Leader Equine. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however, does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service).
Where you believe an item is faulty or defective, please provide by email
We will assess the information provided to determine whether we can resolve the issue while the item remains with you subject to further information we may request, or if we require your item to be returned to us (postage fees may apply).
It may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods or service has a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.
Goods presented for repair may be repaired with non-exact colour matches. Refurbished parts may be used to repair goods.
Where an item is damaged through misuse, neglect, general wear and tear or abnormal use, Leader Equine will not provide a refund, exchange or repair.
Some goods supplied by Leader Equine are subject to a manufacturer guarantee, namely the Horseware Ireland Rambo & Rhino Waterproof 3 Year Guarantee. To be eligible for this, please ensure you have registered your guarantee following the instructions provided attached to the product on purchase. Items include Rambo Turnout rugs, and now also Rhino Turnout rugs manufactured from August 2018 onwards.
Items Not Considered A Fault:
For items returned that meet our returns policy, a store credit voucher will be supplied for the value to be used on the website that the original purchase was made. This voucher will have a 2 year expiry date from issue.
Where a refund is applicable, it will be given using your original payment method (online purchases will automatically be refunded to the account used to pay).
For change of mind returns, where AfterPay was the chosen method of payment, and a refund is deemed applicable, a 7% non-refundable amount will be retained by Leader Equine, for PayPal or Card payment, a 4% non-refundable amount will be retained.
Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in a saleable condition, the value of any available refund will be reduced by the value of the gift or bonus (in full or in part)
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.