Shipping & Delivery


Products may be picked up free of charge from our Head Office located in Craigieburn, Victoria from 10-3pm Monday to Friday. Please call the office to arrange a pick up. 

We ship the majority of our orders as tracked parcels with EParcel though we can occasionally use couriers. This means you will be required to sign for it unless Australia Post or the courier company are operating a no-signature protocol such as in Covid lockdowns.  If you do not wish to have to sign for your parcel, you can put a note when you place your order to let us know, but we will not be responsible for the delivery.

We endeavour to dispatch same day but more commonly within 1-2 business days, and this can be up to 4-5 business days in peak times.  If you decide to cancel your orders before we have dispatched them you will be issued with store credit vouchers to use on the website.

Orders of $35 and above are all charged a flat shipping rate of $14.95 regardless of weight or bulk. 

Orders up to $34.99 are $8.95 shipping rate.

Express Shipping available for orders up to 5kg in weight within Australia - $24.95.

Shipping of replacement/exchanged orders are subject to postage charges of $14.95. 

Shipping to NZ is grouped by order value with a maximum weight of 20kg per transaction. 

Order Value - Post charge

$0-$100 - $29 (new lower rate)

$100.01 - $250 - $39 (new lower rate)

$250.01+ $49 (new lower rate)

Rest of World/International Post rates:

Order weight - post charge

0-2.59kg - $45

2.6kg - 5kg - $79

5.01kg - 10kg - $99

10.01kg - 20kg - $149

Please contact us at for any queries you might have.