Shipping | Rates | Important Info
Local Pick Up:
Orders may be picked up free of charge from our Head Office located in Craigieburn, Victoria from 9am to 4pm Monday to Friday. Choose option Local Pick Up when entering your contact information during checkout. If you choose Ship and pay shipping charges, we are unable to refund this charge after you've made payment, if you then decide to collect it. We will contact you when it's ready. During peak times your order may not be available for collection for up to 7 business days.
Standard Shipping within Australia:
We ship the majority of our orders as tracked parcels with EParcel though we can occasionally use couriers.
We charge a super low flat rate of $14.95 regardless of how much weight is in your order. This means we cannot combine orders to save shipping nor refund a shipping charge from a second order placed. Please check you are happy with your order before you confirm your payment.
For small orders up to $35 in value, an even lower flat rate is available, $8.95.
Express Shipping: $24.95 for orders up to 5kg in weight. If Express doesn't show as an option for you, your order is too heavy. You can place your order with our standard flat rate and if you would like Express Post please contact us firstname.lastname@example.org to get a quote for the difference.
We endeavour to dispatch same day for shipped orders but more commonly within 1-2 business days, and this can be up to 7 business days in peak times such as sale time. If you decide to cancel your orders before we have dispatched them we can issue a refund less the payment provider fees which are non-refundable to us. If we have packed your order and issued a shipping label we will be unable to withdraw the dispatch as it will be in a crate or on a truck at that point!
Order weight with flat rate freight charge
0-2.5kg - $29
2.51-5kg - $39
5.01-8kg - $49
8.01-14kg - $59
14.01-20kg - $79
Rest of the World
Order weight with flat rate freight charge:
- 0-2.59kg - $45
- 2.6kg - 5kg - $79
- 5.01kg - 10kg - $99
- 10.01kg - 20kg - $149
Please contact us at email@example.com for any queries you might have.
Important Info All Orders:
We make every effort to pick, pack and dispatch orders exactly as you have selected when ordering, following a strict process in our warehouse. Please ensure you check your order on arrival and notify us immediately if something appears incorrect. If your order has been delivered 3 days or more, it is taken that you are happy with your item(s).