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Products may be picked up free of charge from our Head Office located in Craigieburn, Victoria from 10-3pm Monday to Friday. Please call the office to arrange a pick up.
We ship the majority of our orders as tracked parcels with EParcel though we can occasionally use couriers. This means you will be required to sign for it unless Australia Post or the courier company are operating a no-signature protocol such as in Covid lockdowns. If you do not wish to have to sign for your parcel, you can put a note when you place your order to let us know, but we will not be responsible for the delivery.
Free Shipping on orders of $250 and up - this is in one transaction only.
Orders of $35 to $249.99 and under are charged a flat shipping rate of $14.95.
Orders up to $34.99 are $8.95 shipping rate.
Shipping of replacement/exchanged orders are subject to postage charges of $14.95.
Shipping to NZ is grouped by order value with a maximum weight of 20kg per transaction.
Order Value - Post charge
$0-$100 - $35
$100.01 - $250 - $49
$250.01-$500 - $59
Rest of World/International Post rates:
Order weight - post charge
0-2.59kg - $45
2.6kg - 5kg - $79
5.01kg - 10kg - $99
10.01kg - 20kg - $149
Please contact us at firstname.lastname@example.org for any queries you might have.