Shipping & Delivery

Shipping Options along with Rates and Important Info!

Local Pick Up:

Orders may be picked up free of charge from our Head Office located in Craigieburn, Victoria from 9am to 4pm Monday to Friday. Choose option Local Pick Up when entering your Contact information during checkout. If you choose Ship and pay shipping charges, we are unable to refund this charge after the order is process if you then decide to collect it.

Standard Shipping:

We ship the majority of our orders as tracked parcels with EParcel though we can occasionally use couriers. This means you will be required to sign for it unless Australia Post or the courier company are operating a no-signature protocol such as in Covid lockdowns.  If you do not wish to have to sign for your parcel, you can put a note when you place your order to let us know, but we will not be responsible for the delivery.

Express Shipping: Currently available for orders up to 5kg in weight. 

Local Delivery!

Currently unavailable.

Our Dispatch:

We endeavour to dispatch same day for shipped orders but more commonly within 1-2 business days, and this can be up to 4-5 business days in peak times such as sale time.  If you decide to cancel your orders before we have dispatched them you will be issued with store credit vouchers to use on the website.

Shipping Rates:

Orders of $35 and above are all charged a super low flat shipping rate of $14.95 regardless of weight or bulk. 

Orders up to $34.99 are $8.95 shipping rate.

Express Shipping available for orders up to 5kg in weight within Australia - $24.95.

Shipping of replacement/exchanged orders are subject to postage charges of $14.95. 

Local Pick Up - Free

Shipping to NZ is grouped by order value with a maximum weight of 20kg per transaction. 

Order Value - Post charge

$0-$100 - $29 (new lower rate)

$100.01 - $250 - $39 (new lower rate)

$250.01+ $49 (new lower rate)

Rest of World/International Post rates:

Order weight - post charge

0-2.59kg - $45

2.6kg - 5kg - $79

5.01kg - 10kg - $99

10.01kg - 20kg - $149

Please contact us at for any queries you might have.

Important Info:

We make every effort to pick, pack and dispatch orders exactly as you have selected when ordering, following a strict process in our warehouse. Please ensure you check your order on arrival and notify us immediately if something appears incorrect.  If your order has been delivered 3 days or more, it is taken that you are happy with your item(s).