Shipping & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.
To be eligible for a return, your item must be unused and in as-new condition. It must also be in the original packaging with tags attached. If the item is a rug which has been tried on, please examine and remove any hair or dirt but do not wash the rug as this will void any ability to exchange.
Several types of goods are exempt from being returned. These include any items sold as seconds items, sold without packaging, or sold as secondhand/used. Please check the description of your item carefully before purchasing.
Please do not send your purchase back without first obtaining a returns number from our helpful team at firstname.lastname@example.org
There are certain situations where only partial store credit is granted (if warranted)
These may be items that were new when sold but have dirt or hair when returned.
This also includes:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
We reserve the right to refuse to exchange items that are returned after 30 days, or without our prior notice, or not in original condition.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund.
If you are approved for a refund, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced new items may possibly be refunded, unfortunately items sold on sale/promotion (unless with a manufacturing fault not described before purchase) and seconds or secondhand items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged having been sold as new in the first place. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to obtain approval and a returns number and then after that you can send item to: PO Box 42, Craigieburn Victoria AU 3064.
Suspected Faulty Item
We hope that you do not receive a faulty item, but should you experience an issue, please contact us at email@example.com as soon as it happens so that we can discuss the issue and look to resolve it for you. In some cases we can resolve the issue without the item being returned for testing/examination. However in others, you will need to return the item. If the item is found to be faulty, you will be eligible for a refund plus your return standard postage, or if you prefer, change to another item with free postage.
To return your product, you should mail your item to: PO Box 42, Craigieburn Victoria AU 3064, only after having received a returns number from one of our team members.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable for exchanges. If you receive a refund, the cost of shipping will be deducted from your refund. If you are exchanging an item, you are responsible for the shipping cost of the new item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.