Refund policy

Returns & Cancellations Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange.

For the full and most up to date returns policy please read here: https://leaderequine.com.au/pages/returns-exchanges  

Overview:

To be eligible for a return, your item must be unused and in as-new condition, tags attached and in the original packaging.

Several types of goods are exempt from being returned. These include any items sold as seconds items, sold without packaging, or sold as secondhand/used, items sold at 50% off or more. Please check the description of your item carefully before purchasing.

Please do not send your purchase back without a Returns Request Form filled in and sent with the item - you can download the form from here. If you are needing to return a purchase from outside of Australia, please contact us before sending due to border control for products that may have come into contact with animals before being sent back to Australia.

There are certain situations where only partial store credit is granted (if applicable)
These may be items that were new when sold but have dirt or hair when returned.
This also includes:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit or refund. Refunds for change of minds will be less the non-refundable payment fees we will have been charged and a handling fee may apply. Store credits are for the full amount of purchased item.
If you are approved, then your store credit or refund will be processed and emailed to you in the form of a voucher code to use online. If you prefer to have a refund to the payment method used on your original order, this will be less 10% for restocking & non-refundable payment fees. Please request the refund at time of return. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@leaderequine.com.au.

Sale items (if applicable)
Only regular priced new items may possibly be returned for store credit, unfortunately sale items and seconds or secondhand items cannot.

Exchanges (if applicable)
We replace items if they are defective or damaged having been sold as new in the first place. If you need to exchange, please refer to our returns form linked above. Any questions please send us an email at info@leaderequine.com.au. If you wish to purchase a flat rate return postage label you can do so here.

Cancellations 

If you place an order and then cancel it there are two scenarios. The first is if the order has not been picked and packed yet, we can cancel your order and refund you less the payment processing fees that we get charged for the original placement of your order. This is usually between 2% and 6% depending on your payment method. 

The second is if you cancel the order and we have already picked/packed it and it isn't hard to find in one of our post cages, then we can cancel your order and refund you less 10% which covers payment processing fees and a small handling/restocking fee. 

Shipping
To return your product, you should post your item to: 28-32 Arctic Crt, Keysborough, Victoria AU 3173, please ensure you have included a returns form (from link above) or a note with your contact details and why you're returning/what action you require, please ensure you have read our returns information page (footer of website) for your options. Any questions don't hesitate to email us hello@leaderequine.com.au

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you are exchanging an item, you are responsible for the shipping cost of the new item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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